Healthcare providers face constant administrative challenges. With Agent Desk, you can delegate time-consuming back-office tasks to our healthcare support spcialists and focus on delivering exceptional patient care.
Our Industry Partners
Maximizing Revenue Cycle with Backoffice Optimization
Managing a healthcare practice is challenging, and Agent Desk is here to help. We offer specialized back-office support for healthcare providers, including medical billing, appointment scheduling, insurance verification, and more. Let us handle the administrative work so you can concentrate on what matters most – providing excellent patient care.
From managing appointments to billing and coding, our trained healthcare professionals provide vital support to medical professionals and practices of all sizes.
Revenue Cycle Management
Our healthcare support specialists streamline the entire revenue cycle process, from patient registration and insurance verification to billing and collections. By efficiently managing billing cycles, claim submissions, and tracking overdue payments, we help reduce billing errors and improve cash flow for healthcare practices.
Appointment Scheduling & Reminders
Our support team helps schedule patient appointments, send reminders, and ensure that your schedule remains organized. They can also manage cancellations and reschedules, ensuring a smooth patient experience.
Medical Billing & Coding
Our healthcare billing experts are trained in medical billing and coding systems to ensure that insurance claims are accurately processed. They help reduce claim denials and speed up the reimbursement process.
Insurance Verification
Verifying patient insurance coverage is an essential step before proceeding with treatment. Our support specialists quickly verify insurance eligibility and benefits, ensuring that patients are covered before any services are provided.
Record Keeping & Compliance
We ensure that all patient records are meticulously organized and compliant with HIPAA regulations. Our specialists can handle chart management, ensuring you always have access to accurate and up-to-date patient information.
Patient Communication
Our healthcare support team handles inbound calls from patients, schedules follow-ups, and answers basic questions about treatments, appointments, or insurance. This reduces the burden on your front desk staff and improves patient engagement.
Claims Submission & Tracking
Our specialists manage the entire claims submission process, ensuring that all claims are submitted accurately and tracked for timely reimbursement. They also follow up on denied claims to resolve issues quickly.
Billing & Payment Follow-Up
We ensure timely payment by following up with patients on outstanding balances and ensuring that all payments are processed accurately. This ensures that your practice maintains healthy cash flow.
Compliance Documentation
Maintain thorough records for regulatory compliance with the help of our specialists. We assist with creating, tracking, and storing necessary compliance documents and reports.
Why Choose Agent Desk?
HIPAA-Compliant: We follow strict HIPAA guidelines to protect patient privacy and confidentiality.
Efficiency: Offload administrative burdens to improve practice efficiency.
Affordable Cut down on in-house staffing costs while maintaining high-quality service.
Specialized Support Our specialists are trained in healthcare-specific software and systems.
