For independent insurance agencies

Back office support built for insurance agencies

Give your producers their time back. A dedicated, insurance trained virtual assistant, backed by an operations manager, handles the certificates, endorsements, policy checking, remarketing, and renewal prep that slow your agency down.

Works inside your AMS  •  We carry E&O and sign NDAs  •  Commercial and personal lines

A dedicated VA
Full time, assigned to your agency
An operations manager
Watches quality, so you do not have to
Inside your systems
Your AMS, your workflow, your process
What we handle

The work that keeps your agency running

The tasks that pull producers away from writing business. Your VA takes them off the desk and turns them around fast.

C

Certificates & COIs

Issued and tracked, turned around same day.

E

Endorsements

Requested, processed, and followed up to bind.

P

Policy checking

New and renewal policies checked against the quote.

R

Remarketing

Requoted at renewal to keep accounts competitive.

D

Direct bill reconciliation

Statements reconciled and discrepancies flagged.

C

Claims entry

Logged accurately and routed to the right carrier.

R

Renewal prep

Renewals pulled together well ahead of the date.

S

Submissions

Applications packaged and sent to markets.

Managed, not just staffed

You should not have to manage the help

Most staffing hands you a person and walks away. We assign an operations manager who monitors your VA’s work, keeps quality high, and steps in the moment something needs attention.

  • An operations manager oversees quality on every account.
  • If the fit is not right, we replace the VA. You are never stuck.
  • Your VA communicates with your insureds by email and text only. All calls stay with your agency.
Agent Desk team at work

How it works

Up and running in your first two weeks

1

Book a call

Fifteen minutes to understand your agency’s workload and where a VA fits.

2

We learn your workflow

We map your process and get set up inside your existing AMS.

3

Your VA starts

Work begins inside your systems, with an operations manager watching quality.

Your systems, our expertise

Trained on the platforms and carriers you already use

Your VA is trained to quote and work directly in your agency management system and the carrier portals your team relies on, so there is no ramp up and nothing new for your staff to learn.

Agency management systems
Applied Epic
AMS360
EZLynx
HawkSoft
QQ Catalyst
NowCerts

Carriers our VAs quote and work in
Travelers
Hiscox
Auto-Owners
State Auto
Mercury
and more

Why agencies choose Agent Desk

Built for the way agencies actually work

Insurance trained

Your VA knows certificates, endorsements, policy checking, and renewal prep from day one.

Protected and private

We carry E&O and sign NDAs. Your data and your insureds are handled with care.

Accountable and responsive

A dedicated delivery team supporting your agency, with clear communication and fast turnaround on every task.

From the blog

Insights for growing agencies

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See what your agency could hand off

Book a quick call and we will show you exactly how a dedicated VA would fit into your workflow.

Book a call